Question 1

What types of hosting do you offer?

Accepted Answer

We offer several solutions: shared hosting (ideal for beginners), optimized WordPress hosting, VPS servers (Virtual Private Server) for more control, and dedicated servers for large projects. Each solution is tailored to specific needs in terms of traffic, performance and budget.

Question 2

Can I change my hosting plan?

Accepted Answer

Absolutely! You can migrate to a higher plan at any time without service interruption. Our technical team handles the free data migration. For a change to a lower plan, contact our support to study feasibility.

Question 3

How do I access my control panel?

Accepted Answer

After service activation, you'll receive your control panel login credentials by email (cPanel, Plesk or custom interface depending on the plan). There you'll find all tools to manage your sites, emails, databases and statistics.

Question 4

What is the availability guarantee?

Accepted Answer

We guarantee 99.9% uptime on all our hosting services. In case of non-compliance with this commitment, you automatically benefit from a service credit calculated pro rata of the downtime.

Question 5

Are backups included?

Accepted Answer

Yes, all our plans include automatic daily backups kept for 30 days. You can restore your data in a few clicks from your control panel. For critical projects, we recommend our extended backups with 90-day retention.

Question 6

What is a VPS server?

Accepted Answer

A VPS (Virtual Private Server) is a virtual server that gives you full root access with dedicated resources (RAM, CPU, storage). It's the ideal intermediate between shared hosting and dedicated server, offering more control and performance.

Question 7

What operating systems are available?

Accepted Answer

We offer a wide range of OS: Ubuntu (18.04, 20.04, 22.04), CentOS, Debian, AlmaLinux, Rocky Linux, and Windows Server (2019, 2022). Installation is automatic and takes only a few minutes.

Question 8

Can I install my own software?

Accepted Answer

Absolutely! With full root/administrator access, you can install any software compatible with your OS. You fully manage your server: web server, database, programming languages, business applications, etc.

Question 9

How is server monitoring done?

Accepted Answer

We monitor 24/7 the physical infrastructure (network, electricity, cooling). For monitoring your VPS (services, applications), you can use our free tools or install your preferred monitoring solutions.

Question 10

Can I resize my VPS?

Accepted Answer

Yes, you can easily increase resources (RAM, CPU, storage) from your control panel. The upgrade is usually done in a few minutes with a restart. Reducing resources requires prior technical validation.

Question 11

What domain extensions do you offer?

Accepted Answer

We manage over 100 extensions: .com, .net, .org, .eu, .info, .biz, and many specialized extensions (.tech, .shop, .blog, etc.) as well as new gTLD. We are an ICANN and AFNIC accredited registrar.

Question 12

How do I transfer my domain to you?

Accepted Answer

Transfer is done in 3 steps: 1) Unlock your domain at your current registrar and get the transfer code (AuthCode), 2) Order the transfer on our site, 3) Validate by email. The process takes 5-7 days depending on the extension.

Question 13

What happens if I forget to renew?

Accepted Answer

We send several reminders before expiration. After expiration, the domain enters a grace period (30-40 days depending on extension) where you can still renew it at normal rate. Past this deadline, restoration fees apply before public resale.

Question 14

Can I modify my domain information?

Accepted Answer

Yes, you can modify technical and administrative contacts at any time. Changing owner requires a special procedure with email validation. All these operations are available in your client area.

Question 15

How do I configure my DNS servers?

Accepted Answer

You can use our DNS servers (recommended) or point to your own servers. Modification is done in your client area and propagation takes maximum 24-48h. We also offer an advanced DNS management interface to create your A, CNAME, MX records, etc.

Question 16

How to contact technical support?

Accepted Answer

Several ways available: ticket system in your client area (recommended for traceability), email to support@onetsolutions.net, live chat during business hours, or phone for critical emergencies.

Question 17

What are the support hours?

Accepted Answer

Ticket/email support: 24/7 with average 2-hour response time. For critical emergencies (server unreachable), technical on-call is available 24/7.

Question 18

In what languages is support available?

Accepted Answer

Our support is available in French and English. The technical team is fluent in both languages to assist you effectively, whether you're a beginner or technical expert.

Question 19

What exactly does technical support cover?

Accepted Answer

We handle: server/hosting issues, DNS configuration, email assistance, performance problems, backups, migrations, common web application installations. We don't handle: custom development, complex third-party application configuration, in-depth user training.

Question 20

Do you offer migration assistance?

Accepted Answer

Yes! Free migration from your old host (websites, emails, databases). Our technical team handles everything: data extraction, secure transfer, reconfiguration, functionality testing. Average time: 24-48h depending on complexity.

Question 21

What payment methods do you accept?

Accepted Answer

We accept: credit cards (Visa, MasterCard, Amex), SEPA transfers, PayPal, and cryptocurrencies (Bitcoin, Ethereum) for certain services. Payments are secured by our PCI-DSS certified partners.

Question 22

Can I pay annually to save money?

Accepted Answer

Absolutely! We offer decreasing rates: 5% discount for semi-annual payment, 10% for annual payment, and up to 15% for 2 years. The longer your commitment, the more you save.

Question 23

How do I receive my invoices?

Accepted Answer

Invoices are automatically sent by email and available in your client area. You can also activate postal delivery (€3/month). All our invoices comply with French and European regulations (VAT, legal mentions).

Question 24

What happens in case of non-payment?

Accepted Answer

4-step process: 1) Reminder at D+3, 2) Formal notice at D+15, 3) Service suspension at D+30, 4) Definitive termination at D+60. You keep access to your data during suspension period to regularize your situation.

Question 25

How do I modify my billing information?

Accepted Answer

Log into your client area, 'My Account' section > 'Billing Information'. Changes take effect immediately for next invoices. To change legal entity (individual to company), contact our customer service.

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