Oscar answers inside your customer console
He reads your services, looks at how your machines are doing, searches the documentation. He decides nothing on your behalf.
A first name, not a character
Oscar is a machine, and he says so. He has no seniority, no colleagues and no desk, and he invents none: a first name makes the conversation easier, it tells you nothing more. When a question falls outside what he knows, he hands over to a ticket rather than approximate.
- Direct tone, short answers when the question is short.
- English or French, following the language of your console.
- When he does not know, he says so and opens a ticket with the team.
What he can do
Everything he states comes from reading your account at the moment you ask.
Your services and what they cost
What you are running, under which organization, and when it renews.
How a machine is doing
Processor, memory, disk: he shows the gauges and says what they mean.
What could cost you less
A longer billing cycle, a missing backup option — with the real amounts.
A domain name
He checks availability and shows the price of each extension.
The documentation
He searches the help centre and the blog, and gives you the page rather than a loose summary.
Preparing an order
He puts an offer in your cart. Nothing is ordered: you place the order yourself.
What he does not do
The limits matter as much as the abilities, so here they are.
He invents no figure
A price, a delay, a quota come from a reading. What he has not read, he does not say.
He orders nothing
His only possible action is to put an item in your cart, and it waits for your approval in the console.
He does not insist
One suggestion per conversation at most, never the same one twice, and never after a no.
He does not pass for a human
He gets asked regularly. The answer is always the same: no.
He sees only what you see
The assistant holds no authority of its own. That is an architectural decision, not a setting someone could turn off.
Your token, and nothing else
Every call he makes carries your own session. He opens the organizations you open, and no others.
No service account
No database, no provider credential, no secret shared with our API. He holds nothing that would let him act as someone.
A compromise opens nothing more
Since he carries only your token, anyone taking control of the service would read exactly what you could already read.
Your questions stay with us
The service's error reports carry neither your message nor your personal data.
Ask him your first question
Oscar is waiting in the customer console, on every page. Creating an account takes a minute.